Miss G is a full-time carer for her mother who is currently living with Alzheimer’s. There are many challenges that come with being a carer, so when out of the blue, her mobile phone stopped receiving calls and refused to make outgoing calls, this left her feeling anxious and disconnected from the world. Thanks to our Digital Inclusion Project, one of our Digital Champion volunteers stepped up to the task and decided to visit Miss G and investigate the issue. The volunteer, who was knowledgeable about digital devices, quickly realized that the phone was not registering its Pay as You Go phone number. Upon contacting the mobile phone provider, it was revealed that the number had not been used for quite some time and had consequently been recycled.

As soon as our volunteer learned this, they headed straight to the nearest shop to purchase a new SIM card for Miss G. The volunteer topped up the SIM card and, upon returning to Miss G’s home, proceeded to set up her new mobile phone. They took the initiative and ensured that all her existing contacts were still available and accessible. They also helped Miss G to make a “favorites” list, consisting of the most frequently dialed numbers, making her communication with friends and family even easier.

This is a prime example of how the Digital Inclusion Project has been vital in helping individuals such as Miss G, as it provides a lifeline for those who require additional digital support, crucial for communication and everyday life. It has not only impacted the lives of those who require assistance but has also brought a sense of purpose and fulfillment to our volunteers, who want to give back to their community.

For more information, contact Will Hunt, Marketing Co-ordinator, email [email protected].